Refund policy

RETURN & REFUND POLICY

Every single garment at BLEZK—from our heavy-contrast boxy hoodies to our custom-embroidered snapbacks—is cut, sewn, and printed on-demand specifically for you across our global manufacturing network. Because we build your pieces to order, one-off production pipelines mean we do not carry pre-made stock and cannot accept returns, size exchanges, or refunds for buyer's remorse or ordering errors.

We urge you to double-check our custom sizing charts before locking in your order. Once a piece clears our strict 2-hour cancellation window, it is uniquely yours. However, we stand firmly behind our craftsmanship. If a manufacturing defect occurs or the courier mishandles your delivery, we will fix it immediately. Below is the exact step-by-step blueprint of how we process claims, issue refunds, and handle disputes.

1. THE 2-HOUR MODIFICATION & CANCELLATION WINDOW

Because our automated production pipeline begins processing custom orders instantly to maintain tight delivery timelines, your window to change your mind is highly time-sensitive.

  • How to Cancel/Modify: You must email support with your order number and the subject line "CANCEL ORDER" or "MODIFY ORDER" within exactly 2 hours of checkout.

  • The Refund Mechanism: If requested within the 2-hour window, your order is killed in our system, and a 100% full refund is immediately triggered back to your original payment method.

  • Past 2 Hours: Once this window closes, raw fabrics are allocated and cutting begins. No cancellations, structural modifications, or address adjustments can be granted under any circumstances.

2. COVERED CONDITIONS FOR REMEDIES (OUR FAULT)

We fully guarantee the transit safety and physical quality of your drop. We issue 100% free replacements or full monetary refunds under the following three strict conditions:

A. Damaged, Flawed, or Misprinted Gear

Severe fabric tears, missing embroidery, major ink misprints, or significant stains occurring at our studio facilities. This must be flagged within 7 days of delivery to your doorstep.

B. Incorrect Item Shipped

Receiving an entirely different item, a completely different colorway, or a size tag that does not match the size invoice you locked in at checkout.

C. Lost in Transit / Cargo Failure

Your tracking link goes completely dead or passes your estimated delivery window without a single regional hub update. You must alert us within 30 days of the original estimated delivery date so we can initiate a formal carrier investigation.

3. HOW TO SUBMIT A CLAIM (STEP-BY-STEP PROCESS)

To ensure a frictionless, premium support experience, all claims are routed through a standardized verification procedure. We do not require you to mail defective garments back to us, which saves you return shipping costs.

  • STEP 1: DOCUMENT THE ISSUE Take 2-3 high-resolution, clear photos of the garment. If it is a printing or fabric defect, take a close-up photo and a full-body photo of the item. If it is a sizing tag error, take a photo clearly showing the stitched size tag.

  • STEP 2: SUBMIT YOUR TICKET Email our logistics support team. Your email must include your official 4-to-5 digit BLEZK Order Number, the email address used during checkout, a brief description of the issue, and the high-resolution photo attachments.

  • STEP 3: STUDIO REVIEW (24-48 HOURS) Our quality control team will audit the photos against our studio production files. We will respond within 24 to 48 hours (excluding weekends) to verify your claim.

  • STEP 4: CHOOSE YOUR REMEDY Once approved, you will be given a direct choice via email: either The Fresh Drop (we fast-track a brand-new production file through the Studio and ship a replacement out at zero cost to you) or The Clean Refund (we permanently cancel the order file and issue a 100% monetary refund).

4. NON-REFUNDABLE SCENARIOS & CLIENT LIABILITY

Because our items are custom-crafted, the customer bears sole responsibility for providing correct delivery variables. We do not issue refunds under the following scenarios:

  • Incorrect Sizing: We build exactly what you order based on our posted charts. If it does not fit but matches your order invoice, it cannot be refunded or exchanged.

  • Address Failures & Unclaimed Packages: If a package bounces back to our fulfillment hub because of an incomplete address, incorrect zip code, or failure to collect the package from a local postal locker, no refund will be issued. We will hold the item at our hub and reship it to a corrected address once the customer clears the payment for the new regional reshipment courier fees.

  • International Customs & VAT Refusals: If your local government levies an import tax or VAT and you refuse to clear the fee, the courier will abandon or destroy the cargo. No refunds will be granted for packages abandoned due to unpaid local duties.

5. HOW WE REFUND YOUR MONEY (PAYMENT MECHANICS)

When a refund is officially authorized by our team, the money is moved securely behind the scenes using strict banking protocols:

  • Where the Money Goes: Refunds can only be pushed back to the exact payment method (Visa, Mastercard, American Express, Apple Pay, or alternative gateways) that you utilized during checkout. We cannot send cash, wire funds to a different bank account, or issue credit to an alternative card.

  • The Banking Timeline: While the money leaves our account instantly, global banking systems require processing windows. Please allow 5 to 10 business days for your financial institution to settle the merchant credit and clear the funds into your statement balance.

QUESTIONS ABOUT YOUR DROP?

Please contact our support team for continued support. Our logistics team typically responds within 24-48 hours, excluding weekends.