Unisex Vintage Wash Sun Fade Sleeveless Hoodie - Matrix Concept

Q: Can I change or cancel my order?

A: You have a strict 2-hour window after checkout to modify or cancel orders, as all pieces are made on-demand.

Q: What happens if I enter the wrong shipping address?

A: You are entirely responsible for entering the correct address at checkout. No refunds or replacements are issued for packages lost due to invalid addresses.

Q: How long does delivery take?

A: Production takes 2–5 days, and shipping times vary depending on your global zone.

Q: How do I track my order?

A: Tracking links are emailed once your gear ships. Note that items may ship separately from different locations at no extra cost to you.

Q: Are customs duties and taxes covered?

A: No, customers are solely responsible for any local customs duties or import taxes.

Q: Can I return or exchange an item if it doesn't fit?

A: No. Because garments are zero-waste and made specifically for you, returns and exchanges are not accepted for buyer's remorse or sizing errors.

Q: What if my item is damaged, incorrect, or lost?

A: For damaged or incorrect items, contact support immediately with high-resolution photos to receive a full refund or free replacement.

If a package is lost by the carrier, contact support within 30 days of the expected delivery date.

Q: How do the garments fit?

A: They feature a modern streetwear silhouette with a deliberately oversized or boxy fit. Size up for a relaxed look, or size down for a tailored fit.

Q: How should I wash my apparel?

A: Wash inside-out on a cold, delicate cycle. Hang dry in the shade, and never iron directly on prints or custom distressing.

Q: Do you restock sold-out items?

A: Limited runs rarely restock. Subscribe to the newsletter for early access to future drops.

Q: How can I collaborate with or model for BLEZK?

A: Send your portfolio and social handles to the official email. The team only responds if your work aligns with their current vision.